Comments on: Thou Shalt Love Thy Customer

By: shrinkingthecamel

shrinkingthecamel — Wed, 28 Oct 2009 21:09:34 +0000

The bank account analogy is perfect. It’s a great way to think about our relationships at work!

By: Brad Harmon

Brad Harmon — Wed, 28 Oct 2009 07:30:02 +0000

Bradley,

Can I start out by saying that I am not sure I can trust someone that drinks 3/4 decaf?

Your post reminds me of the following verse …

“Above all, love each other deeply, because love covers over a multitude of sins.” – 1 Peter 4:8

We sin, or miss the mark, in our business dealings all the time. The same goes for relationships with our co-workers, friends, and family.

If we make it our business to routinely make deposits into the love banks of others then when it comes time to make a withdrawal the check won’t bounce.

In that respect, I think customer service is all about love.

Brad

By: Annie

Annie — Mon, 05 Oct 2009 00:52:45 +0000

It has been shared by a co-worker that he is financially in some straits due to the economy. Last week, he walked by my desk and I asked how he was doing. He replied, “I am hanging in there.” Without even a giving it a second thought I said, ‘You are on my prayer list.’ Abruptly, he turned and said, ‘That just made my day and now it is really good!’ Simple words…action of love…yea it works.

By: Andrew Thorn

Andrew Thorn — Fri, 02 Oct 2009 23:12:11 +0000

Hi Bradley – I was recently introduced to you my Matthew Polkinghorne and he directed me to your blog. Matthew says we should be to know each other.

This is the first post that I read and it is on non-romantic love, a topic that I write a lot about. Here is my latest entry on the topic from just last week. http://tinyurl.com/yer3dmg

Coincidence – I think not for I don’t believe in Coincidences – I am glad that we are being brought together.

Andrew

By: Matthew R. Polkinghorne

Matthew R. Polkinghorne — Fri, 02 Oct 2009 04:04:53 +0000

Bradley,

Love is a good thing. I wrote an interesting piece on my blog entitled;

“Happy Marriage 101: It’s Me Again Hun!” It is about love, specifically endurance and understanding.

The problem with love, endurance, and understanding is that it constantly has to battle with sameness/monotony. Almost nothing threatens the solidarity and strength of a happy relationship than monotony (the milk drips off the spoon in the morning as you stare out the window with ‘what if’ on the brain’.

Something to think about.

Matthew

By: Maureen

Maureen — Fri, 02 Oct 2009 01:06:28 +0000

Love as Venti. And what a deal. Love in a cup, $4.50 (no tax?)

Maybe we could riff on that.

By: shrinkingthecamel

shrinkingthecamel — Thu, 01 Oct 2009 22:29:09 +0000

Bonnie – God in a business suit?? Thanks for the love!

Anne – I think it’s so cool the way you take these ideas so deeply into your life. You are my role model.

Billy – A fellow Starbucks fan – YESSS! One of my board members knows where every Starbucks is within a 90 mile radius. And I thought I was bad.

Pat- You summed it up so well . I Cor. is good business!

Nance and Leon – Thanks for dropping by, guys!

By: Leon de Rijke

Leon de Rijke — Thu, 01 Oct 2009 12:23:23 +0000

Interesting thoughts here Bradley, especially on the screw up part.

Customers can turn into enemies once in a while. Be sure to love your enemies too.

By: nancy

nancy — Thu, 01 Oct 2009 05:07:03 +0000

the ultimate connection

By: Billy Coffey

Billy Coffey — Thu, 01 Oct 2009 02:52:00 +0000

I don’t mind saying that I am a HUGE Starbucks fan. It’s not a very “cool” admission nowadays, what with all the corporate evil that a lot of people associate with it. But they have a great product, a great business plan, and a fantastic way of engaging their customers.

That was awesome, Bradley.