How to fix android is a common issue which can occur anytime and is caused mainly because of two applications, the Download Manager and the Media Storage.

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Before we conclude that this cannot be solved without the support of a technician, i would suggest you give a try to the following methods as it has worked for many.


Method 1: Clear Cache & Data

Go to Settings > Applications > Manage Applications and make sure to look under the ‘all’ tab. Scroll down and find Google Services Framework and clear the cache and data for this one.Now press the back button and choose Google Services Framework from all apps > Force stop > Clear cache > OKNow open Google Play from you app drawer and when given an error, click OK.Turn off your device by holding the power button and clicking on Shut down/ Reboot.

Turn the device back on and go back to apps and turn the Google Services Framework back on; then test to see if issue is resolved; if not then proceed with Method 2:

Method 2: Resetting App Preferences

Open your Settings on your phone.Browse for an “Application Manager” or “Apps”. As different phones vary, the name can always be different.Here you find an option of “Reset App Preferences”. Click it and hopefully, you will be free of all worries.


Method 3: Clearing Contacts and Contact Storage

This may erase your contacts so please back them up before performing this method. Many people face the problem because they have problem syncing their contacts with Google. Although it may seem like nothing, it tampers with the phone and as a result, you see the error message popping up.

Open Settings on your phone.Browse for an “Application Manager” or “Apps”. As various phones vary, the name can always be different.Here you will see an option of “Storage”. Click it.Now Clear Data and Clear Cache; hopefully you will be good to go.

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Method 4: Disabling the Media Storage

Open Settings on your phone.Browse for an “Application Manager” or “Apps”. As various phones vary, the name can always be different.

Method 5: Check Google Sync & Media Storage Settings

Make sure you have a full backup of Pictures before attempting this Method.

Stop the Google Synchronization. You can do this by going into Settings > Accounts and Personal > Google Sync > Uncheck all of the checkboxesDisable and clear all of the Media Storage data. To do this go to Settings > Apps > All Apps > find the Media Storage > Clear data > DisableDisable and clear the Download Manager data using the same method as above.After doing this, shut down your device and turn it on.After doing this, the message should not appear

To ensure that your Android device does the same job as before, turn on Download Manager, Google Sync and Download Manager.

By Kevin Arrows April 8, 2018
2 minutes read

Kevin Arrows

Network Team Lead/Manager (LAN/WAN) |
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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